Our cancellation policy

It's a pity that it has to come to this. But don't worry!

We'll sort it out for you as pleasantly as possible.

Call us at +43 6132 24241 and we will be happy to help you.

In advance: to avoid possible cancellation costs, we recommend that you conclude a travel cancellation insurance policy with "Europäische Reiseversicherung".

Our reception team will be happy to do this for you.

  • For 1-2 nights stay you can cancel free of charge up to 48h before arrival date.
     
  • For 3-5 nights stay you can cancel free of charge up to 7 days before arrival date.
     
  • For 6-14 nights stay you can cancel free of charge up to 14 days before arrival date.
     
  • From 15 nights you can cancel free of charge up to 30 days before arrival date.

Insurance coverage at Covid-19 -
at the Hotel Goldenes Schiff in Bad Ischl

In the Hotelstorno Plus and Premium the following reasons are covered in case of cancellation or travel interruption: 

  • Illness from COVID-19 
  • Illness with COVID-19 of a close relative or a person living in the same household; your presence is urgently needed at home
  • you are quarantined as a contact person to a COVID19-positive person by means of an official segregation order in accordance with the current legal provisions

No insurance coverage is available:  

  • if you do not wish to commence your stay because you wish to avoid quarantine at your place of origin on your return journey or on arrival in the destination area,
  • if you do not wish to commence your stay because you are worried about an infection due to the increasing number of cases at your holiday destination,
  • if the hotel cannot provide its services because the business has been closed by the authorities or the hotel is located in an area for which a travel warning or lockdown has been issued.

 

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