Our cancellation policy
It's a pity that it has to come to this. But don't worry!
We'll sort it out for you as pleasantly as possible.
Call us at +43 6132 24241 and we will be happy to help you.
In advance: to avoid possible cancellation costs, we recommend that you conclude a travel cancellation insurance policy with "Europäische Reiseversicherung".
Our reception team will be happy to do this for you.
- For 1 night stay you can cancel free of charge up to 48h before arrival date. Within 48h we charge 90% of the booking value.
- For 2-5 nights stay you can cancel free of charge up to 7 days before arrival date. Within 7 days we charge 90% of the booking value.
- For 6-14 nights stay you can cancel free of charge up to 14 days before arrival date. Within 14 days we charge 60% of the booking value.
- From 15 nights you can cancel free of charge up to 30 days before arrival date. Within 30 days we charge 30% of the booking value.